WiFi Not Working?
Don't worry — we'll help you fix it. Just answer a few simple yes or no questions, and we'll tell you exactly what to do. No tech knowledge needed.
Can you see the WiFi icon at the top of your screen (even if it has an exclamation mark)?
Frequently Asked Questions
Why does my WiFi keep disconnecting?▾
Common causes include: being too far from the router, router overheating, too many devices connected, or interference from microwaves and baby monitors. Try moving closer to the router, restarting it, or placing it in a central location in your home.
How do I find my WiFi password?▾
Check the sticker on the bottom or back of your router — it usually shows the default network name and password. If you or someone else changed it, check with your internet provider or the person who set up your WiFi.
Should I restart my router regularly?▾
Restarting your router once a month is a good habit. It clears the memory and can prevent slowdowns. Simply unplug it for 60 seconds, then plug it back in and wait 2-3 minutes.
What do the lights on my router mean?▾
A solid green or white light usually means everything is working. A blinking light means data is being sent (normal). A red, orange, or no light often means there's a problem — try restarting the router or calling your internet provider.