Don’t worry — this is a common issue and usually easy to fix!
“Mobile Data Not Working”
What This Means (In Plain English)
Your phone cannot connect to the internet using your mobile data plan. Wi-Fi may still work.
Common Causes
- •Mobile data is turned off
- •Data limit reached
- •APN settings changed or corrupted
- •Carrier account issue
How to Fix It — Step by Step
- 1
Swipe down from the top and make sure the mobile data icon is turned on.
- 2
Turn Airplane Mode on, wait 10 seconds, then turn it off.
- 3
Restart your phone.
- 4
Go to Settings > Network & Internet > Mobile Network and make sure "Mobile Data" is on.
- 5
Check that you have not exceeded your data limit for the month.
- 6
Go to Settings > Network & Internet > Mobile Network > Access Point Names and tap the three-dot menu > "Reset to Default".
- 7
Contact your carrier if the problem continues.
How to Prevent This in the Future
Monitor your data usage monthly. Keep your account active and paid. Keep your APN settings at default.
Related Errors You Might See
No Internet Connection
Your Android phone cannot connect to the internet. You will not be able to browse the web, check email, or use apps that need the internet.
Connected, No Internet
Your device is connected to the Wi-Fi network but cannot actually reach the internet. The problem is usually with your router or internet provider.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.