Don’t worry — this is a common issue and usually easy to fix!
“Screen Not Rotating / Auto-Rotate Not Working”
What This Means (In Plain English)
Your phone screen is stuck in one orientation and will not rotate when you turn the phone sideways. Auto-rotate may be turned off.
Common Causes
- •Auto-rotate is turned off
- •The current app has locked the orientation
- •A software glitch
- •The gyroscope sensor has a problem (rare)
How to Fix It — Step by Step
- 1
Swipe down from the top of the screen to open Quick Settings.
- 2
Look for "Auto-Rotate" or a rotation icon and tap it to turn it on.
- 3
If auto-rotate is already on, try turning it off and back on.
- 4
Restart your phone.
- 5
Some apps lock the screen orientation — try rotating in a different app.
- 6
If nothing works, the gyroscope sensor may need calibration: search for a "Sensor Test" app in the Play Store.
How to Prevent This in the Future
Keep auto-rotate enabled. If you prefer portrait mode, remember to enable auto-rotate when watching videos.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.