Don’t worry — this is a common issue and usually easy to fix!
“Apple Health / Google Fit — Steps Not Being Counted”
What This Means (In Plain English)
Your health app is not recording your steps or activity. The motion sensor or app permissions may need adjusting.
Common Causes
- •Fitness tracking permission turned off
- •Battery optimization restricting the app
- •Phone is not being carried (left on a table)
- •A software bug after an update
How to Fix It — Step by Step
- 1
On iPhone: go to Settings > Privacy & Security > Motion & Fitness and turn on "Fitness Tracking".
- 2
On Android: go to Settings > Apps > Google Fit > Permissions and allow "Physical Activity".
- 3
Make sure the Health/Fit app is not restricted by battery optimization.
- 4
Carry your phone in your pocket or bag while walking — it needs to detect motion.
- 5
Open the Health/Fit app and check that step counting is enabled.
- 6
Restart your phone and take a short walk to test.
How to Prevent This in the Future
Keep motion and fitness permissions enabled. Carry your phone with you during walks and exercise.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.