Don’t worry — this is a common issue and usually easy to fix!
“Ring Doorbell — Device Offline”
What This Means (In Plain English)
Your Ring doorbell or camera is not connected to Wi-Fi and cannot send you alerts or show live video.
Common Causes
- •Wi-Fi router lost connection or restarted
- •Ring device battery is dead
- •Wi-Fi password was changed
- •Weak Wi-Fi signal at the door
How to Fix It — Step by Step
- 1
Check your Wi-Fi router — restart it if needed.
- 2
Check that the Ring device has power (wired models: check wiring; battery models: charge the battery).
- 3
Open the Ring app and go to Device Health to check the signal strength.
- 4
If the signal is weak, move your router closer or get a Ring Chime Pro to extend the Wi-Fi range.
- 5
Press the setup button on the Ring device and reconnect it to Wi-Fi through the app.
- 6
Make sure your Wi-Fi password has not changed recently.
How to Prevent This in the Future
Keep your Ring device within strong Wi-Fi range. For battery models, recharge regularly. Use a Ring Chime Pro if the doorbell is far from the router.
Related Errors You Might See
Connected, No Internet
Your device is connected to the Wi-Fi network but cannot actually reach the internet. The problem is usually with your router or internet provider.
Alexa — Sorry, I'm Having Trouble Understanding Right Now
Your Amazon Echo or Alexa device cannot understand your request. It might be a connection issue or Alexa servers may be busy.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.