Don’t worry — this is a common issue and usually easy to fix!
“Spotify — You're Offline”
What This Means (In Plain English)
Spotify cannot connect to the internet and can only play songs you have downloaded for offline use.
Common Causes
- •No internet connection
- •Offline mode was accidentally turned on
- •Spotify app glitch
- •Your Spotify account session expired
How to Fix It — Step by Step
- 1
Check your internet connection.
- 2
Open Spotify, tap Home, then pull down to refresh.
- 3
Go to Spotify Settings and make sure "Offline Mode" is turned OFF.
- 4
Close Spotify completely and reopen it.
- 5
Log out of Spotify and log back in.
- 6
If nothing works, uninstall and reinstall Spotify.
How to Prevent This in the Future
Keep your internet connection stable when using Spotify. Download your favourite playlists for offline listening as a backup.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.