Don’t worry — this is a common issue and usually easy to fix!
“Zoom — Others Can't Hear Me / I Can't Hear Others”
What This Means (In Plain English)
The audio in your Zoom call is not working properly. Either others cannot hear you, or you cannot hear them.
Common Causes
- •Did not join audio when entering the meeting
- •Microphone is muted
- •Wrong audio device selected
- •Zoom does not have microphone permission
How to Fix It — Step by Step
- 1
Make sure you tapped "Join with Computer Audio" (or "Call using Internet Audio" on phones) when joining the meeting.
- 2
Check that you are not muted — look for a microphone icon with a red line through it.
- 3
Check your device volume — press the volume up button.
- 4
Make sure Zoom has microphone permission: phone Settings > Apps > Zoom > Permissions > Microphone.
- 5
Try leaving the meeting and rejoining.
- 6
If using Bluetooth headphones, make sure they are connected and the correct audio device is selected in Zoom settings.
- 7
Close other apps that might be using the microphone.
How to Prevent This in the Future
Before important meetings, test your audio at zoom.us/test. Make sure Zoom has microphone and speaker permissions.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.