Don’t worry — this is a common issue and usually easy to fix!
“Pop-up Blocked”
What This Means (In Plain English)
Your browser stopped a new window from opening. Most pop-ups are ads, but sometimes they are needed for things like signing in or downloading files.
Common Causes
- •The browser's built-in pop-up blocker doing its job
- •A website needs a pop-up for login or downloads
- •An ad-blocking extension being overly aggressive
How to Fix It — Step by Step
- 1
Look for a pop-up notification at the top or bottom of your browser window.
- 2
If you trust the website, click the notification and choose to allow pop-ups for that site.
- 3
In Chrome: click the three dots > Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
- 4
Add the website to the "Allowed" list if you need its pop-ups.
- 5
After allowing, try the action again (like clicking the button that triggered the pop-up).
How to Prevent This in the Future
Keep the pop-up blocker on by default — it protects you from unwanted ads. Only allow pop-ups for websites you trust.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.