Don’t worry — this is a common issue and usually easy to fix!
“DNS Server Not Responding”
What This Means (In Plain English)
The system that translates website names (like google.com) into addresses is not working. Think of it like a broken phone book — your phone cannot look up where to go.
Common Causes
- •Your internet provider's DNS server is having problems
- •Your router has a DNS configuration issue
- •A temporary internet outage
How to Fix It — Step by Step
- 1
Restart your router (unplug, wait 30 seconds, plug back in).
- 2
Restart your device (phone, tablet, or computer).
- 3
Try using a different DNS server — this sounds technical but is simple:
- 4
On iPhone: Settings > Wi-Fi > tap your network > Configure DNS > Manual > add 8.8.8.8
- 5
On Android: Settings > Wi-Fi > long-press your network > Modify > Advanced > change DNS to 8.8.8.8
- 6
On Windows: Settings > Network > change adapter options > right-click Wi-Fi > Properties > IPv4 > use 8.8.8.8
- 7
This uses Google's free DNS which is very reliable.
How to Prevent This in the Future
Consider permanently setting your DNS to a reliable provider like Google (8.8.8.8) or Cloudflare (1.1.1.1).
Related Errors You Might See
Connected, No Internet
Your device is connected to the Wi-Fi network but cannot actually reach the internet. The problem is usually with your router or internet provider.
DNS_PROBE_FINISHED_NXDOMAIN
Your browser cannot find the website because the domain name does not exist or cannot be looked up. Think of it like looking up a phone number that is not in the directory.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.