Don’t worry — this is a common issue and usually easy to fix!
“Ethernet — Network Cable Unplugged”
What This Means (In Plain English)
Your computer thinks the network cable (ethernet) is not connected, even though it may be plugged in. The cable or port might have an issue.
Common Causes
- •A loose or damaged ethernet cable
- •A faulty port on the computer or router
- •An outdated network driver
- •The cable clip is broken and the cable keeps slipping out
How to Fix It — Step by Step
- 1
Check that the ethernet cable is firmly plugged in at both ends — the computer and the router.
- 2
Unplug the cable and plug it back in. You should hear a click when it is secure.
- 3
Try a different ethernet cable if you have one.
- 4
Try a different ethernet port on your router.
- 5
Restart your computer.
- 6
Update the network driver: Device Manager > Network Adapters > right-click > Update Driver.
How to Prevent This in the Future
Handle ethernet cables gently. Do not bend them sharply or step on them. Keep a spare cable handy.
Related Errors You Might See
Connected, No Internet
Your device is connected to the Wi-Fi network but cannot actually reach the internet. The problem is usually with your router or internet provider.
Wi-Fi Router Lights Are Off or Blinking Red
Your Wi-Fi router is not working properly. If the lights are off, it may not have power. If blinking red, it is indicating a problem.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.