Don’t worry — this is a common issue and usually easy to fix!
“The Network Security Key Isn't Correct”
What This Means (In Plain English)
The Wi-Fi password you entered is wrong. The "network security key" is just a technical term for your Wi-Fi password.
Common Causes
- •Typing the password with wrong capitalisation
- •The password was changed and the new one was not recorded
- •Confusing similar characters like O and 0, or l and 1
How to Fix It — Step by Step
- 1
Check the Wi-Fi password carefully — it is case-sensitive (capital and lowercase letters matter).
- 2
Look at the sticker on the bottom or back of your router for the default password.
- 3
If you or someone else changed the password, try to remember or find where it was written down.
- 4
On your device, tap "Show Password" if that option is available, to make sure you are typing it correctly.
- 5
If you cannot remember the password, you can reset your router to factory settings (this will use the default password on the sticker).
- 6
To reset the router, press and hold the tiny Reset button on the back for 10 seconds with a paperclip.
How to Prevent This in the Future
Write down your Wi-Fi password and keep it in a safe place. If you change it, update your written copy.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.