Don’t worry — this is a common issue and usually easy to fix!
“Wi-Fi Connected But Browser Shows Login Page”
What This Means (In Plain English)
You connected to a public Wi-Fi network (like at a cafe, library, or hotel) but need to sign in or agree to terms before you can use the internet.
Common Causes
- •You are on a public Wi-Fi that requires a login
- •The login page did not pop up automatically
- •You need a password from the establishment
How to Fix It — Step by Step
- 1
Open your web browser (Safari, Chrome, etc.) and try visiting any website.
- 2
A login or "terms and conditions" page should appear — accept the terms or enter the required information.
- 3
If the login page does not appear, try typing "captive.apple.com" or "neverssl.com" in your browser.
- 4
If you need a password, ask the staff at the location (hotel desk, cafe counter, etc.).
- 5
After logging in, you should be able to use the internet normally.
- 6
Be careful on public Wi-Fi — avoid online banking or entering passwords.
How to Prevent This in the Future
When using public Wi-Fi, always use a VPN for security. Avoid entering sensitive information like bank details or passwords.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.