Don’t worry — this is a common issue and usually easy to fix!
“Printer Not Found”
What This Means (In Plain English)
Your computer cannot find or connect to your printer. The printer might be off, disconnected, or not set up correctly.
Common Causes
- •Printer is turned off
- •USB cable is loose or disconnected
- •Wireless printer is on a different Wi-Fi network
- •Printer driver is not installed or outdated
How to Fix It — Step by Step
- 1
Make sure the printer is turned on and has paper.
- 2
Check that the printer is connected — either by USB cable or to the same Wi-Fi network as your computer.
- 3
Go to Settings > Bluetooth & Devices > Printers & Scanners.
- 4
Click "Add Device" and wait for Windows to find your printer.
- 5
If the printer does not appear, restart both the printer and your computer.
- 6
Try unplugging the printer USB cable and plugging it back in.
- 7
If it is a wireless printer, make sure it is on the same Wi-Fi network as your computer.
How to Prevent This in the Future
Keep your printer drivers updated. Make sure the printer is on the same Wi-Fi network as your computer.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.