Don’t worry — this is a common issue and usually easy to fix!
“Error Retrieving Information from Server [DF-DFERH-01]”
What This Means (In Plain English)
Google Play Store is having trouble communicating with Google servers. You cannot download or update apps right now.
Common Causes
- •Corrupted Google Play Store cache
- •Google account sync issue
- •A temporary Google server problem
How to Fix It — Step by Step
- 1
Open Settings > Apps > Google Play Store > Storage > Clear Cache.
- 2
If that does not work, also tap "Clear Data" on the same screen.
- 3
Then go to Settings > Apps > Google Play Services > Storage > Clear Cache.
- 4
Go to Settings > Accounts > Google > Remove Account, then add it back.
- 5
Restart your phone.
- 6
Open the Play Store and try again.
How to Prevent This in the Future
Keep Google Play Store and Google Play Services up to date. If you change your Google password, update it on your phone promptly.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.