Don’t worry — this is a common issue and usually easy to fix!
“Gmail — Sync Is Currently Experiencing Problems”
What This Means (In Plain English)
Gmail cannot check for new emails right now. Your old emails are safe — new ones just are not coming through.
Common Causes
- •No internet connection
- •Gmail sync was accidentally turned off
- •Google servers temporarily having issues
- •Phone storage is full, preventing sync
How to Fix It — Step by Step
- 1
Make sure your internet connection is working.
- 2
Open Gmail, tap the menu (three lines) at the top, and tap Settings.
- 3
Tap your email account and make sure "Sync Gmail" is turned on.
- 4
Go to phone Settings > Accounts > Google > your account and tap "Sync Now".
- 5
Clear the Gmail app cache: Settings > Apps > Gmail > Storage > Clear Cache.
- 6
Restart your phone.
How to Prevent This in the Future
Keep your internet connection stable. Make sure Gmail sync is always turned on.
Related Errors You Might See
No Internet Connection
Your Android phone cannot connect to the internet. You will not be able to browse the web, check email, or use apps that need the internet.
Email — Cannot Connect to Server
Your email app cannot reach your email server to check for new messages. Your existing emails are usually still safe.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.