Don’t worry — this is a common issue and usually easy to fix!
“Email — Cannot Connect to Server”
What This Means (In Plain English)
Your email app cannot reach your email server to check for new messages. Your existing emails are usually still safe.
Common Causes
- •No internet connection
- •Email password changed but not updated on the device
- •Email server is temporarily down
- •Incorrect email settings
How to Fix It — Step by Step
- 1
Check your internet connection — make sure Wi-Fi or mobile data is working.
- 2
Close the email app and reopen it.
- 3
Check if your email password was recently changed — if so, update it in the app.
- 4
Try removing your email account from the app and adding it again.
- 5
Check if your email provider (like Gmail or Yahoo) is having an outage.
- 6
Restart your device.
How to Prevent This in the Future
If you change your email password on a computer, remember to update it on your phone immediately.
Related Errors You Might See
Cannot Get Mail — The Connection to the Server Failed
Your iPhone cannot connect to your email server to check for new messages. Your old emails are usually still safe.
Gmail — Sync Is Currently Experiencing Problems
Gmail cannot check for new emails right now. Your old emails are safe — new ones just are not coming through.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.