Don’t worry — this is a common issue and usually easy to fix!
“Cannot Get Mail — The Connection to the Server Failed”
What This Means (In Plain English)
Your iPhone cannot connect to your email server to check for new messages. Your old emails are usually still safe.
Common Causes
- •Changed email password not updated on iPhone
- •Poor internet connection
- •Email server temporarily down
- •Incorrect email settings
How to Fix It — Step by Step
- 1
Check that your Wi-Fi or mobile data is working — try opening a website.
- 2
Close the Mail app completely and reopen it.
- 3
Go to Settings > Mail > Accounts and check that your email account is still listed.
- 4
Tap your email account and make sure the password is correct.
- 5
Try deleting the email account and adding it again.
- 6
Restart your iPhone.
How to Prevent This in the Future
If you change your email password on a computer, remember to update it on your iPhone too. Keep your iPhone software up to date.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.