Don’t worry — this is a common issue and usually easy to fix!
“Cannot Verify Server Identity”
What This Means (In Plain English)
Your iPhone is having trouble confirming the security of an email or web server. This is a safety check — your phone is protecting you.
Common Causes
- •Incorrect date and time settings on your phone
- •An email server with an expired security certificate
- •An outdated iOS version missing new security certificates
How to Fix It — Step by Step
- 1
Tap "Continue" if you trust the server (for example, your own email provider).
- 2
If you are not sure, tap "Cancel" to be safe.
- 3
Go to Settings > General > Date & Time and make sure "Set Automatically" is on.
- 4
Restart your iPhone.
- 5
If this happens with email, go to Settings > Mail > Accounts, delete the email account, and add it again.
- 6
Make sure your iPhone software is up to date.
How to Prevent This in the Future
Keep your date and time set to automatic. Keep your iPhone updated to ensure it has the latest security certificates.
Related Errors You Might See
Your Connection Is Not Private
Your browser is warning you that the website you are trying to visit may not be secure. This is your browser protecting you from potential data theft.
Certificate Error — Navigation Blocked
The website's security certificate has a problem. Your browser is blocking it to protect you from a potentially unsafe connection.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.