Don’t worry — this is a common issue and usually easy to fix!
“Your Connection Is Not Private”
What This Means (In Plain English)
Your browser is warning you that the website you are trying to visit may not be secure. This is your browser protecting you from potential data theft.
Common Causes
- •The website's security certificate has expired
- •Your computer's date and time are incorrect
- •You are on a public Wi-Fi that is intercepting the connection
- •The website has a misconfigured security certificate
How to Fix It — Step by Step
- 1
Do NOT enter any personal information, passwords, or credit card numbers on this page.
- 2
Check the website address carefully — make sure it is spelled correctly.
- 3
Try visiting the site later — the problem may be temporary on their end.
- 4
If you trust this website completely (like your bank), try a different browser.
- 5
Check your computer's date and time — if they are wrong, you will see this error. Fix them in Settings.
- 6
Clear your browser's cache: browser settings > Privacy > Clear Browsing Data.
- 7
If it is a well-known website and you see this repeatedly, it could be a problem with your internet provider.
How to Prevent This in the Future
Keep your browser updated. Look for the padlock icon in the address bar before entering sensitive information. Always check that website addresses start with "https://".
Related Errors You Might See
Certificate Error — Navigation Blocked
The website's security certificate has a problem. Your browser is blocking it to protect you from a potentially unsafe connection.
This Site Can't Be Reached
Your browser cannot connect to the website at all. This could be an internet problem on your end or the website might be down.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.