Don’t worry — this is a common issue and usually easy to fix!
“This Site Can't Be Reached”
What This Means (In Plain English)
Your browser cannot connect to the website at all. This could be an internet problem on your end or the website might be down.
Common Causes
- •The website is down or not working
- •Your internet connection is not working
- •The website address is wrong
- •Your internet provider is blocking the site
How to Fix It — Step by Step
- 1
Check your internet connection — can you reach other websites like google.com?
- 2
If other sites work, the problem is with that specific website — try again later.
- 3
If no sites work, restart your Wi-Fi router (unplug, wait 30 seconds, plug back in).
- 4
Try a different browser.
- 5
Clear your browser cache and cookies.
- 6
If on a work or school network, the site may be blocked by your network administrator.
How to Prevent This in the Future
Keep your browser updated. If you have trouble with many websites, contact your internet provider.
Related Errors You Might See
ERR_CONNECTION_REFUSED
The website you are trying to visit refused your connection. The website's server is either down or not accepting visitors right now.
DNS_PROBE_FINISHED_NXDOMAIN
Your browser cannot find the website because the domain name does not exist or cannot be looked up. Think of it like looking up a phone number that is not in the directory.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.