Don’t worry — this is a common issue and usually easy to fix!
“This Accessory May Not Be Supported”
What This Means (In Plain English)
Your iPhone does not recognise the cable or device you just plugged in. It might be a non-Apple charger or a damaged cable.
Common Causes
- •Using a cheap or counterfeit charging cable
- •Dirt or lint stuck in the charging port
- •A damaged or frayed cable
- •An accessory that is not designed for your iPhone model
How to Fix It — Step by Step
- 1
Unplug the cable or accessory from your iPhone.
- 2
Check the cable for any visible damage — fraying, bent pins, or dirt.
- 3
Clean the charging port on the bottom of your iPhone with a soft, dry brush.
- 4
Try a different cable, preferably one that came with your iPhone or says "MFi Certified".
- 5
If using a car charger or adapter, try plugging directly into a wall outlet instead.
- 6
Restart your iPhone: hold the side button, slide to power off, then turn it back on.
How to Prevent This in the Future
Use Apple-branded or MFi-certified cables and accessories. Keep your charging port clean and avoid bending cables sharply.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.