Don’t worry — this is a common issue and usually easy to fix!
“Verification Required”
What This Means (In Plain English)
The App Store needs you to confirm your payment information before you can download apps, even free ones.
Common Causes
- •An expired credit or debit card on your Apple ID
- •No payment method on file
- •An unpaid balance on your Apple ID account
- •Signing in on a new device for the first time
How to Fix It — Step by Step
- 1
Open Settings and tap your name at the top.
- 2
Tap "Payment & Shipping".
- 3
You may need to enter your Apple ID password.
- 4
Make sure you have a valid payment method on file — even for free apps, Apple requires one.
- 5
If your card has expired, update it with a current card.
- 6
Go back to the App Store and try downloading the app again.
How to Prevent This in the Future
Keep your payment information up to date in your Apple ID settings. You will not be charged for free apps.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.