Don’t worry — this is a common issue and usually easy to fix!
“Can't Connect to This Network”
What This Means (In Plain English)
Your device cannot connect to the Wi-Fi network you selected. This could be a password issue, a signal problem, or a device glitch.
Common Causes
- •Saved network settings are corrupted
- •Too many devices on the network
- •Signal too weak
- •A software glitch on the device or router
How to Fix It — Step by Step
- 1
Make sure you are within range of the Wi-Fi router.
- 2
Turn Wi-Fi off on your device, wait 10 seconds, and turn it back on.
- 3
Forget the network (in Wi-Fi settings, tap the network and choose "Forget") and try connecting again.
- 4
Restart your device.
- 5
Restart your router.
- 6
Make sure the router is not at maximum capacity (most home routers support about 20-30 devices).
- 7
Try connecting to a different network to rule out a device problem.
How to Prevent This in the Future
Keep your device software up to date. Restart your router monthly. If you have many smart home devices, consider a router that supports more connections.
Related Errors You Might See
The Network Security Key Isn't Correct
The Wi-Fi password you entered is wrong. The "network security key" is just a technical term for your Wi-Fi password.
Wi-Fi Keeps Disconnecting
Your device keeps losing its Wi-Fi connection and reconnecting. This unstable connection makes it hard to use the internet reliably.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.