Don’t worry — this is a common issue and usually easy to fix!
“Connected to Neighbor's or Unknown Network”
What This Means (In Plain English)
Your device automatically connected to someone else's Wi-Fi network instead of yours. You should disconnect and connect to your own network.
Common Causes
- •Your device saved an open network and auto-connected to it
- •Your neighbour's network has a stronger signal
- •An open network with a generic name like "Free WiFi"
How to Fix It — Step by Step
- 1
Go to your Wi-Fi settings and check which network you are connected to.
- 2
If it is not your network, tap on it and choose "Forget" or "Disconnect".
- 3
Find your own network in the list and connect to it.
- 4
Make sure you know your own network name — it is usually on the sticker on your router.
- 5
To prevent this from happening again, "forget" any networks that are not yours.
How to Prevent This in the Future
Forget any Wi-Fi networks that are not yours. Your device will then only auto-connect to known, trusted networks.
Related Errors You Might See
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.