Don’t worry — this is a common issue and usually easy to fix!
“Secure Sites Not Loading — Date and Time Error”
What This Means (In Plain English)
Secure websites (HTTPS) are not loading because your device's date or time is set incorrectly. Security certificates check the date to work.
Common Causes
- •The device battery died and the clock reset
- •Automatic date and time was turned off accidentally
- •A recent timezone change was not detected
How to Fix It — Step by Step
- 1
Check your device clock — is the date and time correct?
- 2
On iPhone: Settings > General > Date & Time > turn on "Set Automatically".
- 3
On Android: Settings > System > Date & Time > turn on "Automatic date & time".
- 4
On Windows: Settings > Time & Language > Date & Time > turn on "Set time automatically".
- 5
On Mac: System Settings > General > Date & Time > turn on "Set date and time automatically".
- 6
After fixing the date and time, refresh the website.
How to Prevent This in the Future
Always keep automatic date and time enabled on your devices. If you travel to a different time zone, your device should adjust automatically.
Related Errors You Might See
Your Connection Is Not Private
Your browser is warning you that the website you are trying to visit may not be secure. This is your browser protecting you from potential data theft.
Certificate Error — Navigation Blocked
The website's security certificate has a problem. Your browser is blocking it to protect you from a potentially unsafe connection.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.