Don’t worry — this is a common issue and usually easy to fix!
“No Internet — Connected But No Internet Access”
What This Means (In Plain English)
Your computer is connected to your Wi-Fi network but cannot actually reach the internet.
Common Causes
- •Router needs restarting
- •DNS settings issue
- •Internet provider is having an outage
- •Network adapter needs updating
How to Fix It — Step by Step
- 1
Restart your Wi-Fi router: unplug it, wait 30 seconds, plug it back in, wait 2 minutes.
- 2
Click the Wi-Fi icon in the taskbar, disconnect from your network, then reconnect.
- 3
Restart your computer.
- 4
Run the Network Troubleshooter: right-click the Wi-Fi icon > Troubleshoot Network Problems.
- 5
Flush DNS: search for "Command Prompt", right-click, run as administrator, type "ipconfig /flushdns".
- 6
If other devices can connect, try forgetting the network and reconnecting with the password.
How to Prevent This in the Future
Restart your router once a month. Keep your computer's network drivers updated.
Related Errors You Might See
Connected, No Internet
Your device is connected to the Wi-Fi network but cannot actually reach the internet. The problem is usually with your router or internet provider.
DNS Server Not Responding
The system that translates website names (like google.com) into addresses is not working. Think of it like a broken phone book — your phone cannot look up where to go.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.