Kaiser Permanente Patient Portal
Hospital & Doctor PortalsKaiser Permanente's app and website let members schedule video visits, view lab results, refill prescriptions, and email their doctor — all in one place.
Cost
Included with Kaiser membership (copay may apply)
Medicare
Accepted
Download the App
🍎 Kaiser Permanente on App Store🤖 Kaiser Permanente on Google PlayHow to Set Up Kaiser Permanente
Check your membership
You need to be a Kaiser Permanente member. If you have Kaiser insurance through Medicare Advantage, you're eligible.
Download the Kaiser Permanente app
Search "Kaiser Permanente" in the App Store or Google Play. Or visit kp.org on your computer.
Register online
Tap "Register" and enter your medical record number (on your Kaiser card) or use your name, date of birth, and email.
Create username and password
Choose a username and strong password. Write them down in a safe place.
Schedule a video visit
In the app, go to "Get Care" > "Video Visit." Choose your doctor or the next available physician.
What You Can Do
- ✓Video visits with your Kaiser doctor
- ✓Same-day video appointments available
- ✓View lab results and medical records
- ✓Email your doctor directly
- ✓Refill prescriptions with home delivery
- ✓View and pay bills
- ✓Health reminders and screenings
Tips for Seniors
- 💡Kaiser members can often get same-day video visits for urgent issues
- 💡Use the "E-visit" option for simple issues like cold, flu, or rash — no video needed, just answer questions
- 💡Prescription delivery is free for Kaiser members in most areas
- 💡You can designate a family member to access your account and help manage appointments
Troubleshooting
Don't know my medical record number▾
Check your Kaiser ID card. If you can't find it, call Member Services at 1-800-464-4000.
Can't get a video visit with my specific doctor▾
Your doctor may not have video slots available. Try "next available provider" for faster access, or call your doctor's office directly.
Video quality is poor▾
Move closer to your WiFi router. Close other apps on your phone. If using cellular data, try switching to WiFi.
App says my account is locked▾
Too many failed login attempts will lock your account. Call Member Services or wait 30 minutes and try again.
Other Hospital & Doctor Portals Options
Before Your Video Visit
- ☐ Find a quiet, well-lit room
- ☐ Charge your device fully
- ☐ Test your camera and microphone
- ☐ Have your medication list ready
- ☐ Write down your questions beforehand
- ☐ Log in 10 minutes early
- ☐ Have your insurance card nearby