MyChart (Epic)
Hospital & Doctor PortalsMyChart is the most widely used patient portal in the US, connecting you to over 200 health systems. Schedule video visits with your own doctor, view test results, message your care team, and manage prescriptions.
Cost
Free (copays may apply for visits)
Medicare
Accepted
Download the App
🍎 MyChart on App Store🤖 MyChart on Google PlayHow to Set Up MyChart
Get your activation code
Your doctor's office will give you an activation code (by email, letter, or at your visit). Ask at your next appointment if you don't have one.
Download the MyChart app
Search "MyChart" in the App Store (iPhone/iPad) or Google Play (Android). It's free to download.
Create your account
Open the app, tap "Sign Up," and enter your activation code. You'll create a username and password.
Select your health system
Search for your hospital or doctor's office name. Some health systems use a branded version of MyChart (like MyUCLAHealth or MyNorthwell).
Verify your identity
You may need to confirm your date of birth, phone number, or answer security questions.
Schedule a video visit
Go to "Visits" > "Schedule an Appointment" > look for "Video Visit" option. You'll get a reminder before your appointment.
What You Can Do
- ✓Video visits with your own doctor
- ✓View test results and medical records
- ✓Message your care team
- ✓Request prescription refills
- ✓Schedule appointments
- ✓Pay bills online
- ✓Share records with family members (proxy access)
Tips for Seniors
- 💡Ask your doctor's office for an activation code at your next visit
- 💡If your health system uses a branded portal (like "MyUCLAHealth"), search for that name instead of "MyChart"
- 💡You can give a family member proxy access to help manage your account
- 💡Test your camera and microphone in the app before your first video visit
- 💡Join the video visit 10 minutes early to troubleshoot any issues
Troubleshooting
Can't find my doctor's office in the app▾
Try searching by hospital name, health system name, or city. Some offices use branded MyChart apps with different names.
Activation code expired or not working▾
Call your doctor's office and ask for a new activation code. They can generate one while you're on the phone.
Video visit screen is black▾
Make sure you've allowed camera and microphone access. Go to your phone's Settings > MyChart > toggle Camera and Microphone ON.
Can't hear the doctor▾
Check that your phone isn't on silent mode. Turn up the volume. Try using headphones or earbuds for better audio.
App keeps crashing▾
Update the app to the latest version. If it still crashes, delete and reinstall it. Your account data won't be lost.
Other Hospital & Doctor Portals Options
Before Your Video Visit
- ☐ Find a quiet, well-lit room
- ☐ Charge your device fully
- ☐ Test your camera and microphone
- ☐ Have your medication list ready
- ☐ Write down your questions beforehand
- ☐ Log in 10 minutes early
- ☐ Have your insurance card nearby