Don’t worry — this is a common issue and usually easy to fix!
“500 Internal Server Error”
What This Means (In Plain English)
The website you are trying to visit has a problem on their end. There is nothing wrong with your computer or connection.
Common Causes
- •The website's server has a bug or configuration error
- •The website is overloaded with visitors
- •A software update on the server went wrong
How to Fix It — Step by Step
- 1
Wait a few minutes and refresh the page — the website may be fixing the problem right now.
- 2
Try visiting a different page on the same website.
- 3
Clear your browser cache and cookies, then try again.
- 4
Check if the website is down for everyone by searching "is [website] down" on Google.
- 5
If it is your bank or an important service, try again later or call their customer support.
How to Prevent This in the Future
This is a server-side error and not something you can prevent. If a website frequently shows this error, it may have reliability issues.
Related Errors You Might See
This Site Can't Be Reached
Your browser cannot connect to the website at all. This could be an internet problem on your end or the website might be down.
ERR_CONNECTION_REFUSED
The website you are trying to visit refused your connection. The website's server is either down or not accepting visitors right now.
Still stuck? Don’t worry!
If the steps above did not solve the problem, ask a trusted friend or family member for help, or contact us and we will do our best to assist you.